1. The short version
Riftline is a digital product, so there is no physical parcel to return. We do not normally offer a goodwill refund simply because someone changes their mind, chooses a plan they do not want, does not use a key, or no longer wants access. That policy applies only where the law permits it. It never removes a statutory cancellation, withdrawal, conformity or refund right.
Outside a legal entitlement, Riftline may choose to help by issuing a replacement key, extending access, correcting an order or offering another solution if the evidence and circumstances make that appropriate. A replacement key is a discretionary support option; it is not a promise, is not a substitute for a refund or remedy that the law requires, and will not be imposed instead of a legally due refund without your agreement.
2. Your statutory rights come first
If you buy as a consumer, the mandatory rules where you live take priority over the discretionary policy above. Depending on the country, contract and delivery, those rules may provide a cooling-off or withdrawal period for a distance purchase, and remedies if digital content is not supplied, does not match its description, or fails a required quality or fitness standard. You may have rights even after a key has been delivered.
Some laws allow a right to withdraw from a digital-content contract to end once supply begins, but only after the required prior express consent and acknowledgment and the seller’s required confirmation. The current Riftline checkout does not contain a separate control that records that consent and acknowledgment. We therefore do not claim that a consumer’s withdrawal right has ended merely because a payment completed or a licence key appeared. Treat any applicable statutory cancellation period as still relevant.
3. What is not a normal goodwill refund reason
Where the law allows us to do so, we do not normally refund a correctly supplied and accurately described plan merely because you have not activated or used it, your preferences changed, you selected the wrong duration, your game setup is unsupported after that was clearly disclosed, or you decide not to continue. Please check the plan, compatibility, duration, asset and network before confirming a transfer. These examples do not limit any right that applies to you under consumer law.
4. When to contact support
Contact us promptly if your key was not delivered after the required payment confirmations, the key appears invalid or is linked to the wrong plan, you were charged twice, the amount shown by checkout was wrong, or Riftline does not work as described on a supported setup. We will review the order and try to identify the cause. Depending on the issue and the legal rights that apply, the appropriate outcome may be correction, replacement or re-supply, an extension, a price reduction, a refund, or another remedy.
Send your order ID, the public blockchain transaction ID, the asset and network used, the amount sent and a concise description. A wallet address or transaction hash is public blockchain information. Never send a seed phrase, private key, password, one-time authentication code, or remote-control access.
5. Payment quote and network errors
Expired quote
Each checkout quote has its own amount, receiving address and expiry. If it expires, start a new checkout and use only the new quote. Do not send to an expired address based on an old browser tab.
Underpayment or overpayment
A transfer that is smaller or larger than the exact quoted amount may not fulfill automatically. Do not make a second transfer until support has reviewed the first one. We will check the order and transaction information and explain any available options. A refund or balance correction will be handled subject to the law and the capabilities of the relevant payment network.
Wrong asset or network
Only send the asset over the network shown for that order. A transfer on another network may be unrecoverable or may not be visible to the checkout service. Contact support with the public transaction details. We cannot promise recovery from a third-party wallet, exchange or network, but we will not charge you for a recovery service unless its cost and your agreement are clear and the law allows it.
Duplicate transfer
If two transfers appear to relate to one order, send both transaction IDs. We will review whether one was actually received and whether a refund or other correction is due. Do not create repeated orders to try to resolve a duplicate.
6. How refunds are handled
If a refund is due by law or we agree one as a goodwill exception, we will confirm the amount and method with you. A blockchain transfer cannot be reversed by Riftline after network confirmation, but that does not extinguish a refund obligation. We will arrange a lawful refund method and request only the information reasonably needed to return the funds safely. Any network fee, conversion or timing issue will be explained before we ask you to accept a proposed method. We will not use a technical limitation to waive a mandatory consumer right.
For a statutory cancellation, refund deadlines and any permitted deductions are controlled by the applicable law. For other cases, we will give a reasonable estimate after the order and transfer are verified. Do not treat a support estimate as a guaranteed network settlement time.
7. Replacement keys and access corrections
When a key has not been received, is defective, or is attached to the wrong plan through an error we can verify, we may issue a corrected or replacement key if that is a lawful and suitable remedy. If the law entitles you to a particular remedy, including a refund, we will not make a replacement key the only option where the law requires something else. A replacement key does not restart or extend a timed plan unless we confirm that in writing.
8. Contact
Write to Riftline at 6 Kiryat Mada St, Har Hotzvim, Jerusalem, Israel, or email support@riftline.eu. Include the order ID and relevant public transaction IDs. Please use the same email address associated with your purchase or account where one was provided. We aim to respond within a reasonable time, but no fixed response time is promised until the operator has set and resourced a support standard.
Legal information
For UK digital-content cancellation, see regulation 37 of the Consumer Contracts Regulations 2013. UK statutory digital-content quality and remedies are addressed in the Consumer Rights Act 2015. EU consumer rights depend on the rules that apply in your country.